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Taking a new approach to the registration of patient episodes can have benefits far beyond reducing costs. You can eliminate the data entry bottleneck while at the same time delivering improved visibility and service delivery to your referring clinicians and patients, resulting in dramatic reductions in calls from doctors chasing results.
No-one would think of running today’s laboratory without a comprehensive LIMS. But the same level of sophistication and automation has not been available beyond the lab walls in the pre-analytical process. We believe that this is where the next evolution of the lab will occur and where the key opportunities are to not only improve quality and efficiency of lab services, but to gain competitive edge.
Collection centres are a significant cost for laboratories to maintain and operate – but they can also be a major competitive advantage. In today’s world, patient and clinicians are driven to services based on convenience, ease of access, speed and efficiency. The rapid growth and proliferation of collection centres has been predominantly driven by the commercial needs of labs to “lock in” their referral base and to maximise the capture of each patient episode. Competing in this environment based purely and simply on like-for-like services becomes a dilemma based on questionable economics. It fails to recognise the changing expectations of patients and clinicians. There is another way.
The process outside the lab has been difficult to comprehensively address due to the diverse nature of pre-analytical scenarios and the role of the many different healthcare providers acting at numerous types of healthcare facilities. Now there is a new approach that enables you to rethink, restructure and control what happens outside of the lab to not only reduce costs, but to improve services and grow your referral base.
Diagnostic testing is becoming an ever more important diagnostic tool for healthcare as it seeks more efficient and effective methods to improve the quality of healthcare services. As clinicians rely more heavily on laboratory testing to confirm the diagnosis of patient conditions and to determine the best treatment plans, the potential impact of laboratory errors to patient care and safety becomes ever more acute. To make a dramatic impact to pre-analytical errors an approach is required that can deliver both support and management for each step in the pre-analytical process wherever it may occur, underpinned by an understanding of why errors occur and integrating best practice methods that eliminate errors.
The requirement to recollect samples, is a general symptom of errors that occur during the pre-analytical process, but the reasons for these errors can be numerous and varied. Recollection of samples, if possible, can be costly to the lab, inconvenient to the patient and can impact the quality of patient care. Ensuring that each sample collection - regardless of who performs it or where it is performed - is completed correctly, is a key step in ensuring that the right, high quality and viable samples are consistently delivered to the laboratory. Understanding the samples required to be collected for each order, and in what order they should be collected, is the first step to ensuring that samples will not have to be recollected. However, this is only the starting point.